Archive for May, 2008

The Email Soapbox: Use Care When Surveying Unsubscribers

Blogger: Erik Gabrielson
Friday, May 30th, 2008

I’ve written before that it’s wise to use an optional survey to find out why people unsubscribe from your emails so you can make improvements. For example, this practice might show that a significant portion of former subscribers say your emails come too often. Based on this data you might logically consider performing frequency testing.

But in the not-so-distant future it’s going to be important that such surveys be as unobtrusive as possible. As Kevin Senne pointed out in a recent post, the FTC has approved four new rule provisions to the CAN-SPAM act.

The Email Soapbox: While You Were Out…

Blogger: Peter J. Stewart
Tuesday, May 27th, 2008

I had the pleasure of attending MediaPost’s Email Insider Summit on lovely Captiva Island, Florida, last week. During the conference, many ideas were exchanged. It was a treat to swap stories with fellow colleagues. Throughout the event, we received daily email updates with an agenda recap for the day. Since my laptop was back at my room, it was great receiving this information on my mobile device. It got me thinking…

Customer Growth: Email Append and List Rental

Blogger: Peter J. Stewart
Tuesday, May 20th, 2008

I emphasized earlier that step 1 in growing your customer base is spending the time examining your data and understanding what you have before you deploy your first campaign. For step 2 I recommended that to build the foundation to grow your data, keep it updated and offset normal attrition by implementing an organic email acquisition program. Today is step 3: using data append and list rental as alternative options to jumpstarting your acquisition programs.

The key word in the last sentence is “jumpstarting.” Long-term success is predicated on marketing strategies that promote organic growth. Email appends and list rentals are short-term solutions that can give your existing data new life or your program a quick shot in the arm.

CAN-SPAM Updates Fresh From the Oven

Blogger: Kevin Senne
Wednesday, May 14th, 2008

The FTC has approved four new rule provisions under the CAN-SPAM Act of 2003.  These provisions clarify some of the existing rules, and create better definitions for mailers.  If you are following the industry best practices already, these changes shouldn’t have much of an impact on your program.  The new provisions will become effective 45 days after it is published, which will happen in the next few days.

Highlights:

Lifecycle Management: Know When to Let Prospects Go

Blogger: Erik Gabrielson
Tuesday, May 13th, 2008

When your future customers are in the prospect stage, take special care to provide the most relevant messages possible. Doing so greatly improves your chances of helping them cross that great chasm from “just looking” to “I’ll take one of those.”

This is a difficult task. It’s rarely the case that you have a lot of data to leverage with your prospect messages. If you’re lucky, maybe you got name, title, email, company, address and topics of interest through a well-crafted lead-generation form. Or your prospect data might simply consist of email address and products abandoned during the conversion process.

Customer Retention: This is Only a Test

Blogger: Peter J. Stewart
Wednesday, May 7th, 2008

If you are an email marketer, you most likely have a testing program in place to determine what version of your message captures the most open rates. You are likely testing subject lines, copy, image placement, call to actions or timing. However, one of the most overlooked testing criteria is frequency as it relates to customer retention.

The Email Soapbox: Spicy Spam Kabobs

Blogger: Erik Gabrielson
Monday, May 5th, 2008

While data can be your biggest ally in creating highly relevant campaigns, it can also be your worst enemy if used incorrectly. In fact, improper use can make you look downright foolish.

I’m sure you’ve been exposed to email marketing campaigns or online advertising that made you think, “Why in the world am I being targeted with THAT ad?”

I was checking the spam folder in my Gmail account today, seeing which unfortunate marketing messages were filtered. I then looked toward the top of the screen and saw a recipe for Spicy Spam Kabobs in the targeted text ads section.