Have you ever hosted a conference call, only to be distracted by shuffling papers, typing, or any other distracting sound- even a barking dog?
The fastest solution is to simply “Mute All Lines” by pressing *96. Individual users can press *6 to unmute their own lines if they need to talk.
If what you are hearing is not background noise but static or an echo, you might need to to figure out whose line is causing the problem. Simply have your participants unmute themselves one by one, until the problem line is identified. Once the line with the bad connection has been identified, ask that person to disconnect and dial back in to your meeting. You may want to suggest dialing in from a land line rather than a cell phone, turning off the speakerphone, or picking up the handset rather than using a hands-free device.
For more tips on ensuring call quality, watch this video tutorial. It’s just one of many videos tutorials available for you on PGiTV.
I’ll wrap up by sharing a story- I was on a call once where one participant was working from home. We were focused on the discussion, when all of sudden, we heard the man’s child call out loudly “Daddy, get off the phone and come play with me!”
Have you encountered any unintended “background noise” that made everyone laugh (or blush)? I’d like to hear about it!
Tags: conference, echo, meeting, static
